Support
SLA & contact
How to reach the CoreValley team, what to expect from support, and where service-level terms will be published.
In progress
Service-level commitments are being finalised with commercial terms and will be published here. Until then, the terms of service describe availability targets and maintenance windows.
Contact#
| Channel | Use it for | Hours |
|---|---|---|
| info@corevalley.ai | Sales, onboarding, technical questions, billing | Nepal Standard Time (UTC+05:45), business days; urgent platform issues are read outside hours |
| Contact form | Early-access requests, new workloads and capacity | Reply within one working day |
What this page will cover#
- Support tiers — response targets by tier and severity.
- Service levels — availability targets for the control plane and for dedicated capacity, how they are measured, and service credits.
- Maintenance — the announcement window, the maintenance schedule and how running workloads are handled.
- Incident communication — how incidents are reported and how to hear about them.
- Escalation — what to include in a report and how it moves through the team.
Related#
These docs cover the platform as it ships today. For anything not documented here, email info@corevalley.ai.